The Cascadia Getaways Standard
At Cascadia Getaways, we believe short-term rental property management should deliver more than responsiveness—it should deliver a real partnership. That means a commitment to maximizing your home’s potential through smart strategy, continuous optimization, and exceptional guest care. Our focus is on building long-term value, earning positive reviews through consistency, and adapting to market shifts with confidence.
Here’s how our internal systems and programs work to ensure your home thrives—day in, day out.
CLEANING & PRESENTATION
Every stay begins with a spotless, guest-ready home—no exceptions.
- Full linen pulls every time: Every bed is stripped down completely—including duvet covers—and replaced with fresh, hotel-quality linens through our InHaven Linen Program. We don’t cut corners on comfort or cleanliness.
- Offsite laundering: Bed linens are professionally cleaned offsite to preserve efficiency without sacrificing standards. Only towels and rugs are washed on the property, saving in-home units from excessive wear and tear.
- EZCare-powered checklists: Every cleaner is guided by a detailed, digital checklist tailored to your home. Tasks are documented with photos before and after each clean for accountability and transparency.
- Inspections matter: A trained lead or manager inspects each property post-clean and pre-guest, ensuring the home meets our SPA standards (Standard Property Appearance) every single time.
This attention to detail translates to glowing guest reviews—and peace of mind for you.
MAINTENANCE, REIMAGINED
Goodbye unpredictable invoices. Hello simplicity.
We’ve rolled out a new Flat Rate Maintenance Program to create consistency and remove friction for owners.
- Daily tasks covered: Basic repairs, HVAC filter changes/cleaning, minor plumbing repairs, minor electrical repairs, light landscaping, pressure washing and so much more—covered under one flat monthly fee.
- Tracked in EZCare: All work is documented and visible through our internal system with status notes and photos.
- Clear boundaries: Larger vendor work (e.g., anything requiring a CCB) is quoted by a licensed contractor and approved before scheduling.
Maintenance Inspections & Curated Property Care Plans
Every home in our program receives a biannual full-property maintenance inspection, including:
- Safety checks, fixture performance, system assessments, and structural review
- Recommendations categorized by priority (urgent, seasonal, or future planning)
- Documentation with photo evidence and notes available to you anytime
From that, we build a custom Property Care Plan in EZCare that matches the unique needs of your home—whether it’s ocean-facing, high-traffic, or seasonally occupied. This helps us anticipate needs before they become issues and extend the lifespan of your home’s assets.
DAMAGE PROTECTION
We don’t wait for problems to escalate—we solve them before you ever hear about them.
- Every guest pays into our Accidental Damage Waiver, which covers most mishaps up to $1,500.
- If something happens, we assess the issue, document it, and resolve it via the waiver program powered by Safely.
- We work hard to get all guest-related damages covered, so you’re not left bearing the cost. In the rare case that something falls outside the scope, we handle communication and resolution on your behalf.
COMMUNICATION & SYSTEMS
We’ve systemized what others guess at—so you’re always in the loop, never in the weeds.
- Conduit powers our guest messaging, so guests always get fast, professional, on-brand responses. Managed by our in house Guest Communication Services team 24/7 to ensure all answers are tailored to your home. Our team proactively calls and speaks with each guest pre-arrival and post stay for feedback and rebooking opportunities.
- We monitor trends, common themes and maintain high reviews with Sparrow AI. Sparrow allows us to predict reviews, respond based on those predictions, avoid losing the forest through the trees and leverage AI highlight trends and coaching opportunities.
- Internally, we run everything through Slack so operations, maintenance, cleaning, and leadership are always connected in real-time. Every booking, every review and every insight is fed to the team through Slack integrations.
- Our team uses approved messaging templates and escalation protocols to ensure communication is consistent and proactive—whether it’s a guest issue, an owner update, or a maintenance follow-up.
You’ll always know what’s happening in your home without needing to ask.
TRUST ACCOUNTING & OWNER REPORTING
Yes, we use true trust accounting—and yes, you’ll see every dollar.
- Your monthly statement includes a detailed breakdown of income, fees, and any reimbursable costs.
- If your property participates in any add-on programs (like flat-rate maintenance or linen services), those appear clearly as line items.
- You have full visibility. No murky bookkeeping. No surprises.
Why Cascadia Getaways?
We’re not here to be another vendor or attempt at national take over of vacation rentals. We’re here to be your property partner, your hospitality expert, and your home’s fiercest advocate. We focus on long-term care, consistent guest experience, and owner trust above all.
This is how we do property management differently. And it’s why homeowners across Oregon are making the switch.