Homeowner FAQ

We’re a full-service vacation rental manager for Oregon homes. We handle pricing and revenue strategy, listings on every major booking platform, direct bookings through our own website (about 30% of our bookings), 24/7 guest support, housekeeping and maintenance, owner reporting and trust accounting, and local rules and permits.

You own the home. We run it as a well-cared-for, accountable vacation rental.

Only in Oregon, where we manage 115+ homes in three regions: the Oregon Coast (Seaside, Gearhart, Warrenton, Tillamook, Neskowin, Lincoln City, Neotsu and Newport), Mt. Hood (Welches, Rhododendron, Mount Hood Village, Government Camp and Sandy) and Wine Country (McMinnville, Carlton, Dundee and Amity).

We don’t manage homes outside Oregon. See all our homes.

Studios to 6-bedroom homes: cabins, condos, A-frames, beach houses and historic homes, plus a renovated 1950s roadside motel at Mt. Hood and a 1911 farmhouse with vineyard views. Unusual homes often book well because they stand out.

Size isn’t the test. What matters is whether the numbers work for you and for us. A studio in a slow market may not earn enough to be worth it for either side. If your home isn’t a fit, we’ll tell you during our first conversation and, when we can, point you to a manager who is.

Experience. Each of our co-founders has more than a decade in Oregon vacation rentals, and together we helped build an international vacation rental management company. You get the pricing, distribution and technology of a large manager, including AI booking tools, run by people who know your market.

Ownership. We’re employee-owned and Oregon-only, with no outside investors. We grow when our owners do.

People. Our co-founders lead revenue, operations and owner relationships themselves, and our operations team lives in the markets we manage. When something needs a decision, the person making it knows your home.

Most homeowners earn more with us than they did before.

Three co-founders and an Oregon team of property care specialists, maintenance technicians, inspectors, operations coordinators and a 24/7 guest support team. Ryan and Gerard have worked together since 2014, and some of our team have worked together for more than eight years.

Yes. We can take over your Airbnb or Vrbo account, subject to each platform’s rules and policies, or build new listings. Every listing runs through our channel manager, so your calendars stay in sync and your home can’t be double-booked.

We list homes on Airbnb, Vrbo, Booking.com, Expedia, Google Vacation Rentals, HomeToGo, Hopper, Savvy, Whimstay, Blueground and our own website.

Yes. Block your dates anytime in the owner portal. Most owners block holiday weeks and family time. The more notice you give, the better we can plan around the calendar.

A standard homeowners policy isn’t enough. Renting your home to guests is a commercial activity, so you need a policy that covers short-term rental use, and Cascadia Getaways needs to be named as an additional interest on it.

Read our guide to vacation rental insurance in Oregon.

Our management fee is typically 25% to 35% of your home’s net rental proceeds, depending on the size of your home and the services you choose. We aim for a fee that’s fair to you and lets us run the business well, and we’ll give you an exact quote with your free rental estimate.

Every charge on your statement is itemized. No hidden fees, and no markups dressed up as cost recovery.

Payment processing is paid from the service fee guests pay when they book, not from our management fee. We keep guest fees low: the service fee covers payment processing, distribution, booking connections and the cost of moving money. Booking platform commissions, such as Airbnb’s and Vrbo’s, are deducted from each booking before your rental proceeds are split, and our 25% to 35% fee is based on those net proceeds.

We set the rates on booking platforms a little above the rates on our own website, by slightly more than each platform’s commission. That way, after the commission, your home earns at least what it would from a booking on our website.

Yes, a one-time $500 onboarding fee. It helps cover the work of getting your home ready: setup, inventory, staging, professional photography and listings on every platform. The photos are yours to keep, even if you leave.

Guests pay a cleaning fee, and supplies are included in it, so neither comes out of your payout. Cascadia Getaways keeps the cleaning fee and uses it to run housekeeping: we hire, train and manage our cleaners, and cover their equipment, mileage, supplies, laundry service and hot tub vendors.

Monthly. Your payout reaches your bank account by the 10th, along with your monthly statement.

Yes. Guest funds are held in a trust account, separate from our operating funds, and your monthly statement breaks down every dollar. If a manager mixes guest money with its own, owners are exposed if the manager runs into financial trouble. We don’t.

It depends on your home, its market and its setup. The best way to find out is a free rental estimate. Our revenue team builds each one by hand, usually within one business day and often the same day, with 5–10 comparable Oregon homes and a low, expected and high range.

We don’t guarantee revenue, and no honest manager can. We show you what’s realistic and the data behind it. Get my free rental estimate.

A full onboarding usually takes 3–4 weeks, which is normal. If your home is ready and our schedule allows, we can move faster:

Week 1: We sign the management agreement, walk through your home with Stephanie’s team and document it (photos, inventory, amenities). You meet your operations contact.

Week 2: Professional photography, listing copy and your pricing strategy.

Week 3: We share the listings with you for feedback, then they go live on every platform. We install smart locks if needed and create your welcome materials and house guidebook.

Week 4: Your first bookings arrive, often sooner in peak season, and you have full owner portal access.

If your home needs safety repairs before launch, we’ll make a plan with you, including when the listings can go live.

Sometimes. Common recommendations: missing essentials like a coffee maker or extra linens, photo prep (decluttering and light staging), small upgrades that pay back quickly (a smart lock, or a hot tub if it suits the market), and safety items Oregon rules require (smoke and CO detectors, fire extinguishers and posted emergency information).

You’ll get a clear punch list during the walkthrough, including what we can take care of for you. You decide what to do.

We do the work with you. Oregon’s short-term rental rules differ by city and county: some areas require a county registration, some an annual city license, and some limit the number of permits. We check what your home needs, help with the paperwork and keep track of renewals.

Read our Oregon short-term rental regulations guide.

We have an in-house maintenance team and a vetted vendor network for specialized work. Our Flat Rate Maintenance Program covers routine tasks (basic repairs, HVAC filter changes, minor plumbing, light landscaping and pressure washing) for one predictable monthly fee. Larger work that needs a CCB-licensed contractor is quoted by a licensed contractor and approved by you before it’s scheduled.

Every job is logged in our ticketing system with notes and photos. Read how we care for your home.

Guests pay into an Accidental Damage Waiver through Safely, a third-party insurer, when they book. When something is damaged, our team documents it and files the claim on your behalf. Simple replacements we handle ourselves; for large or unusual items, we check with you first. You’ll see the expense and an offsetting credit on your statement.

We use a third-party insurer so there’s no conflict of interest. Our goal is to replace what’s damaged and keep your home in great shape. For damage the waiver doesn’t cover, we work directly with the guest to resolve it.

We don’t charge guests security deposits. Guests compare the total cost of a stay, so a damage waiver lets more of what they pay go to rent you keep, rather than to a deposit we’d hand back.

We post clear house rules in every home and verify ID for last-minute bookings. If a guest breaks the rules, we can issue warnings, charge fees, end the stay early or, in extreme cases, involve law enforcement.

Our guest support runs 24/7, and our field team lives in the markets we manage, so we can troubleshoot in person when it’s needed. You’re hiring people who live near your home, not a remote manager.

Every month you get your statement and payout by the 10th, plus our homeowner newsletter. The owner portal shows bookings, statements, performance and your calendar at any time, and you can reach us with questions 24/7.

We also tell you when something needs your attention or could help your home earn more: a maintenance issue, a guest situation, pricing changes, market shifts, guest feedback patterns, or upgrades worth considering (a hot tub, an EV charger, a refresh). If you’d like regular strategy calls, we’ll set them up at whatever pace suits you.

Pricing is ours to manage, because revenue management is our strength and owner-driven price changes often cost revenue. We explain our reasoning and listen when you push back.

Photos, amenities, listing copy and house rules we decide together. If you want to add a hot tub or change the amenity mix, we’ll talk through the cost and benefit first.

There isn’t one. Our agreements are month to month, with 90 days’ notice from either side and no termination fees. We’d rather earn your trust every day than hold you to a long contract.

If we’re working together and something isn’t right, we’ll talk honestly about why. If it’s time to part ways, we’ll help you move to whatever’s next, whether that’s another manager or managing the home yourself.

Owners usually switch to us for one of these reasons: fees and surprise charges, a home that isn’t being cared for, poor guest experiences, a manager who doesn’t respond, pricing that leaves money on the table, or worry about their manager’s financial stability.

If your current manager is genuinely great, stay. If something doesn’t feel right, get a free rental estimate. Even if you don’t switch, you’ll have real numbers to compare.

If you’re leaving another manager, check your agreement and ask them for details. Most managers agree to honor reservations for a set period; after that, they often cancel those bookings or move the guests to other homes they manage.

If you manage the home yourself, we can take over your existing bookings at an agreed rate.